Access journalism (and limited access)
, xxii, 8, 10, 19–21, 24
Act/essence disassociation
, 77
Activism (tech employees)
, xxii, 45, 72, 113–115
Amazon
, 6, 11–12, 19, 47, 98–99, 103–105, 107, 114, 122, 124, 133
Anti-progress association (of tech criticism)
, 18, 25
Antitrust
, xxiii, 31–32, 48–49, 97, 106, 110, 125
Apology (genuine/pseudo/non-apologies/apology tours)
, xxii, 32, 74–75, 79–82, 88, 91–92
Apple
, xvi, 19–20, 23, 31, 40, 48, 60–61, 79, 99, 103–105, 107, 124, 133–134
Artificial intelligence (AI)
, 84, 105, 124
Atlantic, The
, 16, 21, 23, 28, 53–54, 57, 63, 68, 70, 77, 84, 86, 112–113, 115, 135
Cambridge Analytica (scandal)
, xxii, 27, 46, 49, 52–59, 61–62, 77, 80–81, 105–106, 108, 115
Chief Information Officer (CIO)
, 90
Chief Security Officer (CSO)
, 90
Child sexual abuse materials (CSAM)
, 77
CNET (online news site)
, 6, 8, 13, 24, 26, 54, 62, 70, 83, 107, 132, 135
Communications Decency Act
, 108
Computer magazines
, xvii, xix, xxii, 3–5, 7, 9, 13–15
Congressional hearings
, 65–66, 107
Constant comparison analysis
, 133–134
Constine, Josh
, 25–27, 29–30, 61, 63, 71–72, 92, 95, 107, 111, 113, 115, 126–127, 135
Consumer Electronics Show (CES)
, 6, 31
Content moderation
, xxiii, 30, 64–65, 108–109, 124
Cook, Tim
, 19, 23, 41, 48, 124–125
Corporate apologia
, xxii, 73, 77, 92
Corporate social responsibility (CSR)
, 128
Corrective action (messages)
, 73–75, 82–85, 91–92
COVID-19/Coronavirus pandemic
, xx, xxiii, 98–99, 106, 118, 121–125, 127, 130, 135
Crisis communication, 73–95 (see also Tech crisis communication)
Cybersecurity (attacks/threats)
, 46, 83, 115–116
Data breach
, 37, 40, 42, 46, 79, 83, 90
Deferred Action for Child Arrivals program (DACA program, and Dreamers)
, 44, 47, 143
Denial crisis strategy (denied allegations)
, 53, 73–74, 79, 90–91, 115
Discrimination
, xxii, 37, 40–41, 44, 47, 61, 76, 79, 83, 113
Disinformation (also misinformation)
, 37–38, 48–49, 53, 68, 76, 79, 86, 93, 98, 103–104, 116, 124, 130
Diversity (lack of)
, 37, 42, 44, 69–72, 89, 112
Dorsey, Jack
, 100, 122, 126
Dot-com (bubble and burst)
, 6–13, 111
Dystopia (Techno-Dystopianism)
, 7, 51, 71, 97–103
iGen (and Gen Z, Zoomers)
, 127
Initial public offering (IPO)
, 4, 6, 32
Innovation Journalism
, 4, 9
International Data Group (IDG)
, 4
Internet
, 4–7, 9–10, 13–14, 21–22, 26, 28, 33, 43, 50, 52, 55–56, 58–59, 63, 67, 69, 71, 77, 88, 95, 98, 104, 110, 116, 118, 121, 126–127, 130
Internet Research Agency (IRA)
, 44
Investigative (reporting/journalism/stories)
, xix, 8–9, 16–18, 28, 115–116
iPhone
, 19–20, 23, 26, 31, 33, 40–41, 79, 105
Madrigal, Alexis
, 16, 21, 28–29, 53–54, 57, 59, 68, 76–77, 84, 86, 91, 99, 110, 112–113, 125–126, 135
Masnick, Mike
, 8, 21, 29, 62, 64–65, 68, 88, 98, 100–101, 106, 111, 118, 135
Mass self-communication
, 13
Media Cloud (tool)
, 43, 131–132
#MeToo (movement)
, 37, 41, 61, 64, 70, 87, 98, 118
Microsoft
, 6, 8, 17–18, 28, 32, 46, 48, 62, 83, 99, 103, 105, 109, 113–114, 125, 133–134
Mobile World Congress (MWC)
, 31
National Security Agency (NSA)
, 27–28, 46
New York Times
, 6–7, 9, 15–16, 20–22, 25, 38, 47, 50, 55–56, 58–59, 62, 66, 69, 77, 82–83, 90, 98, 100, 105–106, 115, 118, 121–123, 125, 131, 135
Newton, Casey
, 10, 22, 26–29, 53, 60–61, 64, 71, 78, 84, 91, 104, 112, 115–117, 122, 135
Nieva, Richard
, 24, 54, 62, 70, 83, 86, 107, 113, 135
Paczkowski, John
, 16–17, 27, 54, 61–63, 68–69, 87–88, 93–95, 115, 135
PC Magazine
, 4, 9, 13, 18
Pendulum swings
, xix, xxiii, 11, 50–51, 125, 129
Pessimism/pessimists
, 50–51, 100, 118
Pichai, Sundar
, 94, 112, 124–125
Political pushback
, 65–67
Post-Techlash
, xix–xx, xxiii, 121–129, 136
Pre-Techlash
, xix–xx, xxii, 3–34, 51, 101, 136
Privacy
, 7, 21, 24–26, 28, 31, 33, 37, 41–42, 48–49, 55, 61, 65–66, 77, 80–81, 83, 87, 97, 100, 104–105, 106–107, 112, 122, 128
Product Journalism
, 6, 30, 32–34, 40, 44, 46, 51
Protect IP Act (PIPA)
, 33
Pseudo-apologies, 75, 78–82, 91–92 (see also Apology)
Public relations (PR), xix–xxiii, 5–10, 12, 15, 17–20, 22–24, 43, 51–56, 60, 72–73, 75–76, 78, 80–81, 84, 87–94, 103, 107, 110, 112, 113, 117–118, 127–131, 133–136 (see also Tech Public Relations)
Samsung
, 31, 45–46, 90, 133
San Jose Mercury News
, 6, 14, 18, 20
Sandberg, Sheryl
, 29–30, 57, 78, 81
Scale (tech companies’ bigness)
, xxii, 62–65, 84, 87–88, 93, 110, 122
Scapegoat (crisis strategy)
, 74, 92
Scapegoat-Excuse-Reminder-Victimage (SERV)
, 75–78, 91
Secrecy (tech companies)
, xxii, 19–20, 23–24, 91
Sexual harassment
, 37, 40–41, 61, 70, 79, 83, 113, 133
Shin, Katie Huang
, 9, 22, 53, 81, 89, 110, 135
Silicon Valley
, xix, 3–10, 13–14, 17, 20, 28–29, 48–49, 52, 55–56, 60–62, 70–72, 76, 81, 99, 100–101, 104, 106, 108–109, 111, 113–116, 136
Situational crisis communication theory (SCCT)
, xxii, 73, 92
Startups (growth companies)
, 3, 5, 10, 13, 15, 29, 31, 61–62, 108–109, 127
Stop Online Privacy Act (SOPA)
, 33
Swisher, Kara
, xix, 9–11, 13–14, 19, 25, 38, 49, 61–62, 70–71, 76, 78, 81, 89, 95, 97, 108, 111–112, 123–124, 135
Tech bloggers
, 13, 15–16, 33, 115, 129
Tech CEOs
, xxii, 94, 110–113
Tech conferences
, xxii, 72, 110–113
Tech Coverage
, xix, xxiii, 3, 15, 18, 30–31, 33–34, 37, 49, 50–51, 54, 62, 71, 75, 101, 114, 116, 121–122, 125–131, 136
Tech crisis communication
, xix–xx, xxii, 73–95
crisis response strategies
, xix, xxi, 73–75, 91–93
Tech employees’ activism, 113–115 (see also Activism)
Tech Giants
, xix–xxi, 24, 47–51, 62, 71, 101, 107, 116, 121, 124–125, 130
Tech journalism
, xix, xxi, 16–17, 21, 34, 51–52, 60, 113, 115, 129–130, 135
Tech journalists
, xx–xxi, 4, 6–8, 12, 17–18, 21, 24, 51–52, 54, 68, 75–76, 113, 116, 131, 135–136
Tech media
, xx–xxi, 3, 6, 18, 23, 43, 49, 52, 63, 101, 118, 130, 136
collection and analysis
, 131–133
keywords
, 132
research tool and timelines analysis
, 132
Tech News
, xix, xxii, 14, 40, 48, 131–132
bubble burst in early 2000s
, 12–13
computer magazines
, 3–5
dot-com bubble
, 6–11
early 2010s
, 22–34
in early 1990s
, 5–6
in 2012
, 30–34
tech blogs in mid-2000s
, 13–22
Tech Public Relations (PR), xix–xxiii, 5, 17, 22–23, 51, 75, 90–93, 112–113, 117–118, 125–130, 135 (see also Public Relations)
collection and analysis
, 133–134
template for crises
, 91–93, 130
Tech Regulation, 33, 37, 51, 106–110, 127 (see also Regulation)
TechCrunch
, 14–15, 18, 21, 24–27, 31–32, 61, 92, 95, 107, 111, 113, 115–116, 132, 135
TechDirt
, 8, 21, 29, 64, 68, 98, 118, 135
Techlash (tech-backlash)
, xix–xxiii, 3, 12, 17, 21, 23–25, 30, 34, 37–38, 40, 46–47, 50, 54–59, 61–62, 65–69, 72, 74, 77–78, 91–92, 94, 97–99101–104, 106–107, 109–110, 113–116, 118, 121–122, 124–125, 127–132, 135–136
books
, 101–103
Techno-utopianism to techno-dystopianism
, 97–103
Technological
determinism
, 69
neutrality
, 69
solutionism
, 84
Technopanics, 67 (see also Moral panic)
Thurm, Scott
, 5–6, 10, 22–25, 29–30, 52–53, 57, 59–60, 66, 72, 86, 91, 94, 106, 111, 127–128, 135
Trump, Donald
, xxii, 37–38, 41, 44–45, 47–48, 52–58, 71, 110, 124
Trust (users)
, 103–104, 122
Twitter
, 15, 33, 37, 43–45, 52, 56, 60, 63, 67, 69–71, 76–77, 79–80, 83–86, 98–100, 103–105, 109, 118, 121–122, 124–126, 133
Wall Street Journal (WSJ)
, 5–6, 10–11, 13, 15–16, 24, 28, 98, 111, 122, 131
Weber, Jonathan
, 3, 5, 8, 12, 22, 56, 62, 65–66, 86–87, 105, 110, 114, 117, 135
Weiner, Brett
, 9, 12, 15, 54–55, 62–63, 76, 92, 112, 135
Wingfield, Nick
, 6, 11–12, 22, 26, 48, 72, 98, 108–109, 114, 125, 127, 135
Wired (magazine)
, 3–5, 7–8, 13, 16, 22, 27, 30, 33, 52, 57, 66, 72, 81, 84, 86, 94–95, 111, 122, 131–132, 135
Worldwide Developers Conference (WWDC)
, 31