Index
Quality Management: Tools, Methods, and Standards
ISBN: 978-1-78769-804-8, eISBN: 978-1-78769-801-7
Publication date: 9 May 2019
Citation
(2019), "Index", Sartor, M. and Orzes, G. (Ed.) Quality Management: Tools, Methods, and Standards, Emerald Publishing Limited, Leeds, pp. 281-293. https://doi.org/10.1108/978-1-78769-801-720191017
Publisher
:Emerald Publishing Limited
Copyright © 2019 Emerald Publishing Limited
INDEX
- Prelims
- 1. History of Quality
- 2. Stakeholder Management
- 3. Statistical Tools for Quality Management
- 4. The Balanced Scorecard
- 5. Quality Function Deployment (QFD)
- 6. Benchmarking
- 7. Customer Satisfaction Analyses
- 8. Failure Mode and Effect Analysis (FMEA)
- 9. Lean Management
- 10. Six Sigma
- 11. Process Mapping and Indicators
- 12. ISO 9000 Quality Standards
- 13. ISO 14001
- 14. ISO 45001
- 15. ISO/IEC 27001
- 16. SA 8000
- Index