Table of contents
Methods and techniques to help quality function deployment (QFD)
Vivianne Bouchereau, Hefin RowlandsQuality function deployment (QFD) is a management tool that provides a visual connective process to help teams focus on the needs of the customers throughout the total development…
Benchmarking in local government under a central government agenda
Amanda Ball, Mary Bowerman, Shirley HawksworthExamines the practical experience of benchmarking in the UK local government sector during the period leading to the introduction of an important policy initiative for local…
Modelling continuous improvement and benchmarking processes through the use of benefit curves
Colin FullerA theoretical model, which describes continuous improvement and benchmarking processes, was developed. The model was based on the concepts that improvements in management inputs…
Best practice benchmarking in the UK
Matthew Hinton, Graham Francis, Jacky HollowayReflects on a three‐year project examining the evolving nature of “best practice” benchmarking in UK‐based organisations. The findings describe the current state of benchmarking…
The transfer of best practices: how to build a culture of benchmarking and continuous learning – part 1
Mohamed Zairi, John WhymarkFeatures two case studies. The first of these focuses on Royal Mail, provider of a universal delivery service within the UK. Notes how total quality management has evolved within…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran