Table of contents
A quality competitiveness index for benchmarking
Ashok Kumar, Jaideep Motwani, Ceasar Douglas, Narayan DasThe operations strategy literature has identified four primary dimensions on which a firm competes with another. These are: price, quality, flexibility, and delivery…
Benchmarking for spare parts logistics
Hans‐Christian Pfohl, Birgit EsterThis article shows the use of benchmarking for the spare parts logistics in the German mechanical industry (investment goods or capital goods). After pointing out the areas of…
Benchmarking quality management: How does it apply to the university alumni office?
Jayne M. Godfrey, Peter J. GodfreyThis paper describes the extent to which Australian university alumni offices currently apply benchmarking principles. Not surprisingly, there is considerable diversity in the way…
Value stream mapping: A distribution industry application
Peter Hines, Nick Rich, Ann EsainThis paper describes the application of a new variant of process benchmarking called value stream mapping to the development of a supplier network around a prominent distributor…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran