Table of contents
A fuzzy goal programming model for strategic information technology investment assessment
Faramak Zandi, Madjid TavanaThe high expenditures in information technology (IT) and the growing usage that penetrates the core of business have resulted in a need to effectively and efficiently evaluate…
Safety performance evaluation of Indian organizations using data envelopment analysis
G.S. Beriha, B. Patnaik, S.S. MahapatraThe main purpose of the present study is to develop appropriate construct to benchmark occupational health and safety performance in industrial setting so that deficiencies can be…
Performance modeling of Indian business schools: a DEA‐neural network approach
S. Sreekumar, S.S. MahapatraThe main purpose of the present study is to develop an integrated approach combining data envelopment analysis (DEA) and neural network (NN) for assessment and prediction of…
BESP – benchmarking of Portuguese secondary schools
Maria Conceição A. Silva Portela, Ana Santos Camanho, Diogo Nóvoa BorgesThe purpose of this paper is to illustrate the implementation of a web‐based platform integrating benchmarking and data envelopment analysis (DEA) for the Portuguese secondary…
An integrated model for performance management of manufacturing units
P. Parthiban, Mark GohThe objective of this paper is to develop an integrated model for performance management (PM) of manufacturing industries.
Benchmarking the service quality of fast‐food restaurant franchises in the USA: A longitudinal study
Hokey Min, Hyesung MinTo help fast‐food restaurants enhance their competitiveness and then increase their market share, the purpose of this paper is to measure the service performances of fast‐food…
Analysis and application of international dam safety policy benchmarks
Joanne Tingey‐Holyoak, John D. Pisaniello, Roger L. BurrittFarm dam safety in Australia is being flouted and sustainability of catchments compromised because of the potential and severe consequences of dam failure. Hence, the purpose of…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran