Table of contents
A conceptual framework of service quality in healthcare: Perspectives of Indian patients and their attendants
Panchapakesan Padma, Chandrasekharan Rajendran, L. Prakash SaiThe purpose of this paper is to determine the dimensions of service quality in Indian hospitals, from the perspectives of patients and their family members/friends (referred to as…
Fuzzy multiple criteria base realignment and closure (BRAC) benchmarking system at the Department of Defense
Madjid Tavana, Brian S. Bourgeois, Mariya A. SodenkampThe US Government adopted the base realignment and closure (BRAC) to resolve the military, economic and political issue of excess base capacity. There have been five rounds of…
Supply chain information‐sharing: benchmarking a proven path
Stanley E. Fawcett, Cynthia Wallin, Chad Allred, Gregory MagnanThe purpose of this paper is to examine the development and competitive influence of a supply chain (SC) information‐sharing capability over time.
Maintenance performance indicators (MPIs) for benchmarking the railway infrastructure: A case study
Thomas Åhrén, Aditya ParidaFor railway infrastructure, benchmarking is an effective tool that can support the management in their pursuit of continuous improvement by the use of maintenance performance…
Evaluating web site quality: the value of a multi paradigm approach
Dieter Fink, Casty NyagaThe aim of this paper is to benchmark the quality of web sites of major public accounting (PA) firms by seeking the opinions of potential clients and analysing the data to…
Application of benchmarking for assessing the lean manufacturing implementation
Anand Gurumurthy, Rambabu KodaliIn recent times, many organizations have attempted to implement or have already implemented lean manufacturing (LM). Some companies have implemented a few…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran