Table of contents - Special Issue: Knowledge‐based foundations of the service society
Guest Editors: Antti Lonnqvist
Knowledge management and value creation in service firms
Ingi Runar Edvardsson, Gudmundur Kristjan OskarssonThe purpose of this paper is to analyse the effect of knowledge management (KM) on value creation in Icelandic service firms. The aim is to examine how KM contributes to value…
Assessing human capital in knowledge intensive business services
Paola Demartini, Paola PaoloniThe purpose of this paper is to address human capital (HC) evaluation methods in service industries. As suggested by literature some services may be as different from others as…
A critical assessment of Stewart's CIV method
Samuli Aho, Sten Ståhle, Pirjo StåhleThis paper seeks to examine the calculated intangible value (CIV) method as a measure of intellectual capital (intangibles) in enterprises. The aim is to show the benefits and…
Performance management practices and managed performance: the moderating influence of organisational culture and climate in public universities in Uganda
James R.K. KagaariThe purpose of this article is to explore and explain the existence and implementation of performance management practices in four public universities in Uganda.
Implementing a performance measurement system in Croatia
Vanja Bevanda, Giorgio Sinković, David M. CurrieThe paper's aim is to describe the problems encountered when a performance management system such as the balanced scorecard (BSC) is implemented in the culture of a developing…
Performance measurement in welfare services: a survey of Finnish organisations
Virpi SillanpääThis paper aims to identify the focal elements of performance in Finnish welfare service organisations, how performance is measured in welfare services, and what are management…
Human resource and knowledge management: best practices identification
Marcos Algorta, Fernando ZeballosThe following investigation attempts to identify, describe and analyse the conditions and practices that, as regard to human resources management (HR) and knowledge management…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma