Table of contents
Extending customer relationship management: from empowering firms to empowering customers
Hannu Saarijärvi, Heikki Karjaluoto, Hannu KuuselaThe focus of customer relationship management (CRM) literature has been predominantly on the firm perspective and on IT, not on customer or service orientation and value…
A comprehensive review of survey‐based research in MIS
Erastus Karanja, Jigish ZaveriMIS researchers have consistently adopted survey‐based research method while investigating MIS and related phenomenon, making survey‐based research method one of the widely used…
Wikis as knowledge management systems: issues and challenges
Sarah Kiniti, Craig StandingThe purpose of this paper is to identify and examine the major issues and challenges that impact the implementation of wikis as KMS. Wikis have been referred to as next generation…
Intention to use a free voluntary service: The effects of social influence, knowledge and perceptions
Boonlert WatjatrakulThis empirical study aims to understand the interrelationship among the key technology adoption factors including social influence, individual existing knowledge, and individual…
ISSN:
1328-7265Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Raymond Chiong