Table of contents
SUPERMARKET SHOPPING LISTS: THEIR EFFECT ON CONSUMER EXPENDITURE
Art Thomas, Ron GarlandThe presence of a written shopping list on a major grocery buyingtrip to the supermarket is tangible evidence of out‐of‐store planning bythe shopper. This pre‐planning may…
RETAILING SERVICES: A CASE STUDY OF THE CHANGING SERVICE EXPERIENCE IN BETTING SHOPS
Peter JonesProvides a case study of the changing service experience in theUK′s betting shops. Outlines the basic elements in the serviceexperience and examines the changes in both the…
DEALING WITH COMPLAINTS: A SURVEY OF UK GROCERY SUPPLIERS
V‐W. Mitchell, C. CritchlowIntense competition, tougher food legislation, increasing customerexpectations, large numbers of new products and recent food scares haveall contributed to highlight the…
Around the World in a Shopping Basket
If you have a sweet tooth, do not go to the USA. Sugar there costs 82p per kilo. Better go to India, where it is only 17p or Australia at 35p, or stay at home in the UK and…
MAPPING OUT RETAIL DIRECTION
Martin ClarkeAs retail margins narrow, the quest for maximum returns from eachoutlet increases. Increasingly, the board rooms of internationalretailers are opening to geographers for help in…
EMPOWERMENT IN RETAILING
John L. ThompsonConsiders aspects of change in large retail organizations. Debatesthe apparent dilemma posed, on the one hand, by the opportunities forusing information technology to improve…
IS RETAILING WHAT THE DICTIONARIES SAY IT IS?
Gary DaviesDictionary definitions of “retail” and“retailing” emphasize the activity of selling in smallquantities. Challenges such a concept of retailing as a description ofboth the…
ISSN:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers