International Journal of Health Care Quality Assurance: Volume 7 Issue 6
Addressing the issues of management and quality
Table of contents
Completing the Clinical Audit Cycle: Discharge Medication
Stuart AndersonDescribes the process of clinical audit following the introduction of arevised discharge policy. Identifies three key indicators of successregarding hospital supply of discharge…
Not Just Money: : Quality of Working Life as Employment Strategy
Jos Benders, Frank van de LooijScarcities of qualified personnel are becoming a common phenomenon inThe Netherlands. At the same time, increasing wages to secure anadequate workforce is not always possible or…
Quality Assurance in the Voluntary Sector
Derek Milne, Linda GibsonReports on a small‐scale quality assurance analysis of rural mentalhealth drop‐in centres. Within a cross‐sectional research design,measures were taken of the centres’ structure…
The Health Care Assistant: : Professional Supporter or Budget Necessity
Ivor L. RobertsThe budgets of NHS Trust Hospitals are continually under scrutiny in anendeavour to reduce operating costs. Skill mix, the balance ofprofessional staff to non‐professional staff…
Redefining NHS Complaint Handling – The Real Challenge
Lilo Seelos, Colin AdamsonMore and more organizations find that a constructive and open dialoguewith their customers can be an effective strategy for building long‐termcustomer relations. In this context…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar