Table of contents
Cost of quality usage and its relationship to quality system maturity
Victor E. Sower, Ross Quarles, Eric BroussardThe purposes of this study are to examine the relationship between the distribution of quality costs and the level of maturity of an organization's quality system, to assess the…
Increasing ISO 9000 certification benefits: a continuous improvement approach
Milé Terziovski, Damien PowerTo test the strength of the relationship between motivation for seeking ISO 9000 certification, quality culture, management responsibility, and the perceived benefits derived from…
Excellence in service: an empirical study of the UAE banking sector
Khalid Al‐Marri, Abdel Moneim M. Baheeg Ahmed, Mohamed ZairiThe purpose of this paper is to examine the critical success factors of total quality management (TQM) implementation in the United Arab Emirates (UAE) banking sector.
An exploratory study of service quality in the Malaysian public service sector
Arawati Agus, Sunita Barker, Jay KandampullyThe paper seeks to obtain a better understanding of the extent to which service quality permeates within the Malaysian public service sector by drawing on management and customer…
The warranty policy under fuzzy environment
Chin‐Yen Lin, Tsung‐Hsien Kuo, Ya‐Chi Huang, Chinho Lin, Li‐An HoThe purpose of this paper is to propose a model that captures the fuzzy events is proposed to find the optimal periods of warranty policies. The model considers repair and…
Root cause analysis based maintenance policy
Cher Ming Tan, Nagarajan RaghavanThe paper seeks to ease the implementation of predictive maintenance policy in industry using the root cause analysis technique, and to compare the reliability and cost…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony