Table of contents
An integrated view of project and quality management for project‐based organizations
Robert A. Orwig, Linda L. BrennanQuality management (QM) has been the purview of operations management for repetitive processes, where project management (PM) is applied to temporary endeavors to create unique…
Managing quality in project‐based emerging network organisations
Joan Henderson, Rodney McAdamCompanies are responding to the deeper structural changes taking place in the underlying system of commercial competition by becoming agile. Companies are fragmenting into key…
Systems and relationships for construction quality
Peter BarrettArgues, with evidence from a number of related studies, that in order to effectively manage quality in the construction project environment, firms need two things. First…
Organizational learning practices in the project management environment
Tim KotnourDescribes the organizational learning practices in a project management environment to ensure project quality. The project management and organizational learning processes are…
Facilitating total quality through effective project management
M.T. Hides, Z. Irani, I. Polychronakis, J.M. SharpExamines the impact of introducing TQM on a project‐by‐project basis. A framework, suggested by Taylor and Meegan (Taylor, A. and Meegan, S., “Factors influencing a successful…
Factors affecting the quality of building projects in Hong Kong
Albert P.C. Chan, C.M. TamReports the findings of a research study, which was undertaken to examine the underlying factors affecting the quality of a building project. Aims to identify factors that showed…
Impact of culture on the application of TQM in the construction industry in Botswana
A.B. NgowiTotal quality management (TQM) as an integrated approach to management that represents a holistic management philosophy, rather than a series of techniques, is embedded with…
A scorecard approach to benchmarking for total quality construction
James Sommerville, Hamish W. RobertsonThe application of benchmarks developed from a scorecard approach to a total quality management (TQM) programme are discussed. The programme aims to attain quality within an…
Performance assessment scoring system of public housing construction for quality improvement in Hong Kong
C.M. Tam, Z.M. Deng, S.X. Zeng, C.S. HoIn an attempt to improve the quality management of public housing construction in Hong Kong, the Hong Kong Housing Authority has implemented the performance assessment scoring…
Quality failure costs in civil engineering projects
Patrick Barber, Andrew Graves, Mark Hall, Darryl Sheath, Cyril TomkinsA methodology was developed to measure cost of quality failures in two major road projects, largely based upon a work‐shadowing method. Shows how the initial data were collected…
Quality relationships: partnering in the construction supply chain
Jason Matthews, Leah Pellew, Florence Phua, Steve RowlinsonSubcontractors and suppliers are playing an increasingly important role in project construction – it is not uncommon for as much as 90 per cent of a project to be undertaken by…
Measuring UK construction professional service quality: the what, how, when and who
Michael HoxleyDiscusses the development of a 26‐item scale for assessing service quality in a UK construction professional service context. The research builds upon work undertaken by service…
Service quality and product quality in housing refurbishment
Mats G. HolmThe significance of the quality of work in the construction industry has been highlighted in recent years. Nevertheless, it is unusual to find that housing refurbishment projects…
Total quality, public management and critical leadership in civil construction projects
Robin Holt, David RoweThe effective and efficient use of resources in public project management requires a commitment to driving down costs and exploiting value opportunities. In achieving this, public…
Quality in project environments: a non‐conventional agenda
Svetlana CicmilA growing body of evidence indicates the emerging applications of projects and their role in modern businesses. The agreement over project success criteria and delivery of a…
Contribution of quality management tools and practices to project management performance
Miryam Barad, Tzvi RazThere is little empirical research that demonstrates a link between quality management practice and better project management performance. Some evidence to this effect is…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony