International Journal of Bank Marketing: Volume 16 Issue 3
Strapline:
For the financial services sectorTable of contents
Relationship banking and the management of organisational trust
W.B. SealThe paper analyses the personal, institutional and behavioural bases of trust in banking relations, arguing that banks should pay attention to intra‐ as well as inter‐firm…
The effect of internal marketing on organisational commitment among retail bank managers
Albert Caruana, Peter CalleyaThis paper examines internal processes associated with delivering customer satisfaction focusing particularly on the relationship between the nature and extent of internal…
Demographic differences in usage and attitudes toward the Saudi Arabian EFTPoS system
Alhassan G. Abdul‐MuhminAfter only five years in operation, the Electronic Funds Transfer at Point of Sale (EFTPoS) system of Saudi Arabia has made a significant impact on the Kingdom’s commercial…
Assessing the environmental risk exposure of UK banks
Paul ThompsonIn recent years, bankers have come to realise that banking operations, in particular lending, affect and are affected by the environment and that consequently the banks might have…
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami