Reference Services Review: Volume 30 Issue 3
Reference and instructional services for libraries in the digital age
Table of contents
The importance of assessment
Ilene F. RockmanStates that assessment is a process for quality improvement and libraries, as administrative and academic units, have an important role to play in the continuous improvement of…
Instant messaging reference: users’ evaluation of library chat
Margie Ruppel, Jody Condit FaganThis article analyzes survey results of university students who used Morris Messenger, the instant messaging (IM) reference service at Southern Illinois University Carbondale’s…
The development and evolution of a university‐based online library instruction course
Paul S. HoffmanThis article describes the development and evolution of Library 110: Introduction to Library Research, which integrated information literacy into the curriculum through the…
Revolution or evolution: reference planning in ARL libraries
Rebecca JacksonReference statistics over the past ten years at the Association of Research Libraries (ARL) reference desks have been gradually declining. In this survey, the author examined…
Blurring services and resources: Boston College’s implementation of MetaLib and SFX
Bob Gerrity, Theresa Lyman, Ed TallentOver the past year, the Boston College libraries have been engaged in making available to our users two new resources, MetaLib and SFX. MetaLib is portal/gateway software that…
Delving deeper into evaluation: exploring cognitive authority on the Internet
John W. Fritch, Robert L. CromwellThis paper discusses the importance of ascribing cognitive authority to Internet information, provides basic evaluative criteria for ascribing authority, and describes technical…
ISSN:
0090-7324Online date, start – end:
1973Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Ms Sarah Barbara Watstein