Table of contents
Customer compatibility management, or revisiting the silence rule
J.E. RowleyEmphasizes the controllability of customer‐to‐customer interactionin the library service environment. Argues that customers′ satisfactionor dissatisfaction with their experience…
Evolution of a workbook as part of an information skills programme
Lynnette Bailey, Martin JenkinsThe Cheltenham and Gloucester College of Higher Education has usedan information skills workbook as part of its first year students′transferable skills programme since 1990…
The internationalization of MARC: Part I: the emergence and divergence of MARC
Mortaza KokabiSurveys the evolution and development of MARC formats for thedigital encoding of bibliographic data from their beginnings in 1968 atthe Library of Congress to the present time…
Old county maps and their makers
K.C. HarrisonEmphasizes the importance of old county maps to library localhistory collections. Describes the history of county map production inthe United Kingdom beginning with Christopher…
Friend or foe?: John Smith & Sons (Glasgow) Ltd/University of Paisley Library Scottish schools essay competition 1994
Reproduces the three winning entries in the Scottish schools essaycompetition. Entrants were asked to choose a character from a book andto write about what that character means to…
Factors affecting the reading habits of secondary school students
S.A. Ogunrombi, Gboyega AdioSurveys factors affecting the reading habits of secondary schoolstudents in Ogbomoso State in Nigeria and discusses the results.Highlights the following inhibiting factors: the…