Table of contents
Mentoring in the workplace
Jordana Ramalho– The purpose of this paper is to offer practical tips and guidance to organisations considering setting up a workplace mentoring programme.
Waking ourselves up! Re-examining the role of OD practitioners – a challenger perspective
Clare SouthallThe purpose of this paper is to explore the changing role of OD practitioners. Given the many significant challenges faced by organisations and their leaders, never has the role…
Body language – a minefield for international business people
Brian J. HurnThe purpose of this paper is to emphasise the need for business people to understand the different body language used by other cultures and the importance of this in the…
Leveraging Employee Development Planning (EDP) for performance advantage
Jayne WiseThe purpose of this paper is to examine the changes, including those around Employee Development Planning (EDP) made by training company Options 2, to modernise performance…
MBA program enrolment as a catalyst for boundaryless career goals (part two)
Naser Muja, Steven H. AppelbaumFurther investigation of the thoughts and attitudes contributing to the voluntary pursuit of an MBA degree and career change is necessary to better understand career motivations…
Bridging the gap – interpersonal communication orientation to improving customer service
Vickram Sahai, Arvind Kumar Jain, P.C. BahugunaTraining in interpersonal communication helps in enhancing customer service experience. The Functional Fluency model of transactional analysis provides training inputs by which…
The relationship between customer satisfaction and customer relationship management system; a case study of Ghavamin Bank
Alireza Rezghi Rostami, Changiz Valmohammadi, Jahan YousefpoorThe purpose of this paper is to study the relationship between customer relationship management (CRM) system and customer satisfaction in branches of Ghavamin Bank in the capital…
ISSN:
0019-7858Online date, start – end:
1969Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Siham Lekchiri
- Dr Adriano Solidoro