Re-examining the quality management and firm performance relationships: meta-analytical investigation on moderating effects of national culture differences
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 19 March 2024
Abstract
Purpose
In the last 3 decades, organization-wide programs and practices based on the Total Quality Management (TQM) philosophy have become central to continuous improvement (CI) strategy in both public and private enterprises. However, there is paradoxical evidence of TQM-firm performance linkage in non-Japanese contexts. This study presents a meta-analysis of empirical research on TQM-firm performance linkage and investigates the moderating influence of national cultural (NC) values on this relationship.
Design/methodology/approach
Meta-analytical procedures are adopted to analyse 364 effects accumulated from 135 independent samples across 31 nations, for 30,015 firm observations. Additionally, weighted least square (WLS) meta-regression is used to test the moderation effects of four NC dimensions based on the Global Leadership and Organizational Behavior Effectiveness (GLOBE) model.
Findings
The meta-analysis results reveal that the strengths of the association varied across five soft and hard TQM dimensions and three firm performance dimensions Meta-regression indicate that the effectiveness of the TQM program is high in cultures which reward collectivist behaviours, equity of power distribution and avoidance of ambiguity in rules/structures.
Originality/value
The study contributes to international operational management theory on cultural influences on the effectiveness of operations strategies and decisions.
Keywords
Citation
Prashar, A. (2024), "Re-examining the quality management and firm performance relationships: meta-analytical investigation on moderating effects of national culture differences", International Journal of Quality & Reliability Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJQRM-10-2023-0321
Publisher
:Emerald Publishing Limited
Copyright © 2024, Emerald Publishing Limited