Customer driven improvements: Using interactions with customers to embed high-performance work systems
Human Resource Management International Digest
ISSN: 0967-0734
Article publication date: 22 April 2024
Issue publication date: 30 May 2024
Abstract
Purpose
This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.
Design/methodology/approach
This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.
Findings
High performance work systems can be used to improve the skills and abilities of customer-facing roles in the healthcare system.
Originality/value
The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.
Keywords
Citation
(2024), "Customer driven improvements: Using interactions with customers to embed high-performance work systems", Human Resource Management International Digest, Vol. 32 No. 4, pp. 29-30. https://doi.org/10.1108/HRMID-03-2024-0081
Publisher
:Emerald Publishing Limited
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