Knowledge
, 3, 5–7, 41
discovery
, 105–108
fountain
, 97, 101
inventory
, 72, 74, 82, 86, 89–94
leakage risk
, 18, 25, 29
loss risk
, 20–21, 25–26, 29, 89, 97
mapping
, 72, 96–97, 113, 118
obsolescence risk
, 21–23, 25, 27, 29
shortage risk
, 23–24
typology of
, 7–10
workers
, 95–96
Knowledge assets
, 1, 21, 54, 71, 73–74, 112
balance sheet
, 56
identification
, 42–44
Knowledge audit (KA)
, 71
analysis of audit results
, 95–100
audit design
, 73
audit recommendations
, 100–103
design of STOCKS survey forms
, 75–78
framework of
, 72
knowledge inventory
, 89–94
power utility company
, 84–86
process prioritization
, 75
project execution and implementation
, 86–89
selection of audit process
, 75
STOCKS approach
, 74
STOCKS framework
, 73–74
STOCKS workshop
, 78–79, 82–84
Knowledge elicitation (KE)
, 108
application of narratives
, 113–116
ASHEN elements
, 115
design of audit methodology
, 118–119
direct KE methods
, 109–111
Gas Utility company
, 119–124
indirect KE methods
, 111–113
SBP
, 116–117
UBP
, 116, 117–118
Knowledge management (KM)
, 1, 2–7, 71, 105, 149, 181
business value of
, 12
CoE
, 150–153
core skills of
, 10–14
definitions
, 11
dynamic taxonomy
, 168–171
implementation
, 149
near miss in aircraft maintenance industry
, 159–162
near miss in hospitals
, 162–168
reliability management in airline company
, 153–159
strategy in SME
, 172–179
typology of knowledge
, 7–10
Knowledge management audit (KMA)
, 71
Knowledge management capability assessment tool (KMCAT)
, 181
Knowledge management maturity model (KMMM)
, 181, 182
analysis model
, 186
assessment procedure
, 186
benefits
, 188
implementation
, 186–188
implementation at Siemens AG
, 182, 184
of Infosys
, 183
initial and updated
, 185
Knowledge management system (KMS)
, 12, 21, 39
Knowledge representation (KR)
, 7, 73, 112, 118–119
Knowledge risk
, 18
assessment of knowledge risk factors
, 24
case study of
, 35–39
knowledge leakage risk
, 18–19
knowledge loss risk
, 20–21
knowledge obsolescence risk
, 21–23
knowledge shortage risk
, 23–24
level 1 assessment
, 25–33
level 2 assessment
, 34–35
organizational productivity
, 21
VPN
, 19
Knowledge-based business support system (KBSS)
, 176, 177, 178